‘We can’t scale humans’: Why startups are raising millions to build AI avatars

14-Feb-2020
From Fastcompany.com
Startups are creating unsettling human-like avatars to take over customer service jobs—or even act as a stand-in for celebrities.

“Roman” and I haven’t exchanged words for about 10 seconds, but you wouldn’t know it from the look on his face.

This artificially intelligent avatar, a product of New Zealand-based Soul Machines, is supposed to offer human-like interaction by simulating the way our brains handle conversation. Roman can interpret facial expressions, generate expressions of his own, and converse on a variety of topics—making him what Soul Machines calls a “digital hero.”


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